FAQS
You asked, we answered!
Need assistance? The team at The Frame Store UK Ltd have compiled answers to some of your frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.
I'VE BROKEN THE GLASS IN MY PICTURE/MIRROR - CAN YOU FIX IT?
Yes we can! Bring your frame into store and we will cut the glass/mirror to size and will re-glaze your frame for you. Circles or oval glass/mirror replacement may be available on request - please contact us for more info.
Please wrap your frame in something sturdy before bringing it into store, even if you have removed the glass and inform the team when you arrive that your frame has broken glass/mirror.
MY FRAME HAS BROKEN - CAN YOU FIX IT?
Sometimes - we can retouch some small marks/chips and sometimes we can brace or re-pin the corners. But if the strength of the frame has been compromised, you may need a new one. Bring it into store and speak to a team member, who will help advise you.
I BOUGHT A CANVAS ONLINE AND IT ISN'T STRETCHED OR FRAMED - CAN YOU HELP?
Yes we can! Bring your canvas into store and we will measure it up and give you a quote for canvas stretching or framing (or both - we can frame stretched canvases, too!).
I PAINTED A CANVAS/BOARD AND WOULD LIKE IT FRAMED - DOES IT NEED GLASS?
Not necessarily! We recommend that acrylic and oil paintings don't touch glass, as they can stick to glass over time, damaging the picture. Many customers choose to frame with no glass, but there are options for framing with glass that won't risk damaging your picture.
If you would to frame it with glass, please ask our framing team in store about spacers, slips and gap framing options for your canvas/board.
I HAVE A FRAMED PICTURE THAT HAS GONE WAVY - WHAT HAPPENED?
Did you hang it above a radiator, in your conservatory/summer house or in a bathroom???.....
Extremes of temperature and changing moisture can stretch and shrink your picture over time, making it crinkle or wave in the frame!
We don't recommend hanging normal framed pictures in areas with heat changes/high moisture levels. But you could choose something more flexible, like a canvas or a painting on a board for those areas, instead.
Ask our team in store about our dry mounting and tack-board bonding services if you have a wavy picture.
DO YOU CUT CAR KEYS?
No we don't - please visit our friends at Home Assured Locksmiths at Hayfield Road, Kirkcaldy, KY1 2HE for your replacement car keys and fobs.
DO YOU REPAIR SHOES OR FIT WATCH BATTERIES?
No we don't do either of these - Timpson's at 101 High Street, Kirkcaldy, KY1 1JW still offer shore repair locally. For watch batteries, please visit the Jewellery Workshop at 5 Kirk Wynd, Kirkcaldy, KY1 1EH.
MISSED ANYTHING? GET IN TOUCH VIA THE FORM BELOW AND LET US KNOW!
CONTACT US
The Frame Store, 263 High Street, Kirkcaldy, Fife, KY1 1JH.
01592 267323